Complaints policy

The National Association of Licensed Paralegals (NALP) is an awarding organisation recognised and regulated by Ofqual. Under the Ofqual Conditions of Recognition, NALP is required to ensure that it establishes and maintains a written complaints policy covering the way it responds to complaints and deals with the subject matter of the complaint, including the timescales for doing so.

The purpose of this policy is to set out the policy and procedure to be followed by NALP when dealing with complaints about its qualifications or services. To read our Complaints Policy, click here.